Privacy Policy
Your privacy is important to us. This policy explains how webframe.world collects, uses, and protects your personal information when you visit our website or use our services.
Introduction
webframe.world - Professional Web Design Agency ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at webframe.world and use our professional web design services.
By using our website and services, you consent to the data practices described in this policy. We will not use or share your information with anyone except as described in this Privacy Policy. We reserve the right to update this Privacy Policy at any time, and we will notify you of any changes by posting the new policy on this page.
Last Updated: December 2024
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, request services, contact us for support, or participate in surveys or promotions.
Personal Information
- Name, email address, phone number, and mailing address
- Company information and job title
- Payment information (processed securely through third-party providers)
- Communication preferences and marketing consent
- Project requirements and business information
- Feedback and testimonials
Automatically Collected Information
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Usage patterns and preferences
How We Use Your Information
We use the information we collect for various purposes, including to:
Service Delivery
- • Provide and maintain our web design services
- • Process payments and manage accounts
- • Communicate about your projects
- • Deliver customer support
Business Operations
- • Improve our website and services
- • Analyze usage patterns and trends
- • Prevent fraud and ensure security
- • Comply with legal obligations
Marketing & Communications
- • Send newsletters and updates (with consent)
- • Inform about new services and offers
- • Personalize your experience
- • Conduct surveys and research
Legal & Compliance
- • Enforce our terms of service
- • Protect our rights and property
- • Respond to legal requests
- • Prevent abuse and violations
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Encryption
All data transmission is encrypted using SSL/TLS protocols
Secure Servers
Data is stored on secure servers with regular backups and monitoring
Access Controls
Strict access controls limit who can view your information
Regular Audits
Security practices are regularly reviewed and updated
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
You have certain rights regarding your personal information. These rights may vary depending on your location and applicable laws.
Access and Portability
You can request a copy of the personal information we hold about you.
You can request that we transfer your data to another service provider where technically feasible.
Correction and Updates
You can update your personal information through your account settings.
You can request that we correct any inaccurate or incomplete information.
Deletion
You can request that we delete your personal information, subject to legal obligations.
We will delete your information within 30 days of receiving a valid request.
Marketing Communications
You can opt out of receiving marketing emails by clicking the unsubscribe link.
You can update your communication preferences at any time through your account or by contacting us.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
Managing Cookies
- You can control cookies through your browser settings
- Most browsers allow you to block or delete cookies
- Disabling cookies may affect website functionality
- We provide a cookie consent banner on first visit
Third-Party Services
We may use third-party services that set their own cookies, including Google Analytics, payment processors, and marketing platforms. These services have their own privacy policies which we encourage you to review.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Protection of Rights
We may disclose information to protect our rights, property, or safety, or that of our users or the public.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Adequacy Decisions
We only transfer data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities, or where appropriate safeguards are in place.
If you have questions about our international data transfer practices or want more information about the safeguards we have in place, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Accounts
Personal information is retained while your account is active and for a reasonable period after account closure.
Legal Requirements
Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
Automatic Deletion
We implement automatic deletion procedures for data that is no longer needed for the purposes for which it was collected.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
Company
webframe.world - Professional Web Design Agency
Address
1 Canary Wharf
London E14 5AB
United Kingdom
Phone
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.
Significant Changes
For significant changes that materially affect how we use your information, we will notify you by posting a notice on our website or sending you an email.
Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Important: If you have any concerns about how we handle your personal information or wish to exercise your rights under this policy, please don't hesitate to contact us using the information provided above.
Legal Basis for Processing
Where applicable laws require, we identify the legal basis for processing your personal information:
Consent
When you explicitly consent to our processing of your information for specific purposes.
Contract Performance
When processing is necessary to perform a contract with you or take steps at your request.
Legitimate Interests
When processing is necessary for our legitimate interests, balanced against your rights.
Legal Obligations
When processing is necessary to comply with legal obligations.
Vital Interests
When processing is necessary to protect someone's vital interests.
Public Interest
When processing is necessary for tasks carried out in the public interest.