Terms of Service
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
Welcome to webframe.world. By accessing and using our professional web design services, you agree to be bound by these Terms of Service. Please read this document carefully before engaging with our platform.
Introduction and Agreement
Welcome to webframe.world - Professional Web Design Agency ("we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and webframe.world, governing your access to and use of our website, services, and related offerings.
By accessing our website at webframe.world or by engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services or access our website.
These Terms apply to all visitors, users, and clients who access or use our website and services. We reserve the right to update these Terms at any time without prior notice. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
Our Services
Professional Web Design Services
webframe.world provides comprehensive web design and development services, including but not limited to:
- Custom website design and development
- E-commerce platform development
- Responsive web design and mobile optimization
- Content management system implementation
- Search engine optimization (SEO) services
- Website maintenance and support
- Consulting and digital strategy services
- Brand identity and logo design
Service Availability
Our services are available to clients worldwide, with primary operations conducted from our London office. Service delivery times may vary based on project complexity, client cooperation, and specified requirements. We strive to maintain the highest quality standards and deliver projects within agreed timelines.
All services are provided in accordance with industry best practices and applicable laws. We reserve the right to decline projects that do not align with our values or capabilities.
Client Responsibilities and Conduct
Project Cooperation
Clients are expected to provide timely feedback, necessary content, and cooperation required for project completion. This includes responding to requests for information, attending scheduled meetings, and providing approvals within agreed timeframes.
Content and Materials
Clients are solely responsible for providing accurate, complete, and lawful content for their website. All materials provided must not infringe on third-party intellectual property rights, contain malicious code, or violate applicable laws and regulations.
Prohibited Activities
When using our services, you agree not to:
- Engage in fraudulent, illegal, or unethical activities
- Transmit harmful or malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use our services for spam, harassment, or unauthorized marketing
- Violate any applicable laws, regulations, or third-party rights
- Interfere with or disrupt our services or servers
- Reproduce, modify, or distribute our intellectual property without permission
Payment Terms and Conditions
Payment Schedule
Payment terms will be clearly outlined in individual project proposals and service agreements. Generally, projects require a deposit upon acceptance and final payment upon project completion. Payment schedules may vary based on project scope and duration.
Accepted Payment Methods
We accept various payment methods including bank transfers, major credit cards, and digital payment platforms. Payment details and procedures will be provided in project proposals and invoices.
Late Payment Policy
Payments are due according to the schedule specified in your project agreement. Late payments may result in project suspension and additional fees. Outstanding payments beyond 30 days may result in project cancellation and legal action to recover owed amounts.
Refund Policy
Refund requests will be evaluated on a case-by-case basis. Deposits are generally non-refundable once work has commenced. Refunds for completed work are subject to a deduction covering work performed and administrative costs. No refunds will be provided after project delivery and client acceptance.
Intellectual Property Rights
Our Intellectual Property
All content, materials, designs, code, and intellectual property created by webframe.world remain our exclusive property unless otherwise specified in writing. This includes design concepts, development methodologies, proprietary tools, and any improvements to existing intellectual property.
Client Intellectual Property
You retain ownership of all content, materials, and intellectual property you provide to us for project purposes. We will not claim ownership of your existing brand materials, content, or business concepts.
Website Ownership Transfer
Upon full payment and project completion, we will transfer ownership of the final website to you. This includes all source code, design files, and documentation created specifically for your project. We may retain rights to general methodologies and non-project-specific improvements.
Portfolio Rights
We reserve the right to display your project in our portfolio, website, and marketing materials unless you provide written notice requesting otherwise. Sensitive or confidential project details will not be disclosed without your explicit permission.
Warranty and Limitations of Liability
Service Warranty
We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We guarantee that websites will function according to specifications for a period of 30 days following project completion, excluding issues arising from third-party integrations or client modifications.
Limitation of Liability
To the maximum extent permitted by law, webframe.world shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.
Force Majeure
We shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, network failures, or other unforeseeable circumstances.
Client Indemnification
You agree to indemnify and hold harmless webframe.world from any claims, damages, or expenses arising from your violation of these Terms, infringement of third-party rights, or unlawful use of our services.
Termination and Cancellation
Termination by Client
You may terminate our services at any time by providing written notice. Upon termination, you remain responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced.
Termination by webframe.world
We reserve the right to terminate services immediately if you violate these Terms, fail to make payments, or engage in activities that could damage our reputation or business. We will provide written notice of termination except in cases of serious misconduct.
Post-Termination Obligations
Upon termination, both parties will return or destroy confidential information as requested. We will provide all completed work upon receipt of final payment. Ongoing support arrangements will be discontinued unless specifically negotiated.
Privacy and Data Protection
Data Collection and Use
We collect and process personal data in accordance with applicable privacy laws, including the UK Data Protection Act 2018 and GDPR. Our data collection practices are detailed in our Privacy Policy, which forms an integral part of these Terms.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Client Data Responsibilities
Clients are responsible for ensuring they have appropriate legal basis and permissions to share personal data with us for project purposes. We recommend consulting with legal advisors regarding data protection compliance for websites and business applications.
Dispute Resolution and Governing Law
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution Process
Before pursuing formal legal action, we encourage clients to contact us directly to resolve disputes amicably. We are committed to addressing concerns promptly and finding mutually satisfactory solutions. If direct resolution is unsuccessful, disputes may be resolved through mediation or arbitration as agreed by both parties.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited under these Terms.
Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify clients of significant changes through our website, email, or other appropriate means. Changes will become effective immediately unless otherwise specified. Your continued use of our services after modifications indicates acceptance of the updated Terms.
It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree with the modified Terms, you should discontinue use of our services.
Contact Information
If you have questions about these Terms of Service, please contact us using the information below:
Company Information
webframe.world - Professional Web Design Agency
1 Canary Wharf
London E14 5AB
United Kingdom
Get in Touch
Phone: +44 20 7946 0958
Email: [email protected]
Hours:
Monday-Friday: 9:00-18:00
Saturday: 10:00-16:00
Sunday: Closed
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and webframe.world regarding the use of our services.
Last Updated: January 1, 2024