Terms of Service

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Welcome to webframe.world. By accessing and using our professional web design services, you agree to be bound by these Terms of Service. Please read this document carefully before engaging with our platform.

Introduction and Agreement

Welcome to webframe.world - Professional Web Design Agency ("we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and webframe.world, governing your access to and use of our website, services, and related offerings.

By accessing our website at webframe.world or by engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services or access our website.

These Terms apply to all visitors, users, and clients who access or use our website and services. We reserve the right to update these Terms at any time without prior notice. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

Our Services

Professional Web Design Services

webframe.world provides comprehensive web design and development services, including but not limited to:

  • Custom website design and development
  • E-commerce platform development
  • Responsive web design and mobile optimization
  • Content management system implementation
  • Search engine optimization (SEO) services
  • Website maintenance and support
  • Consulting and digital strategy services
  • Brand identity and logo design

Service Availability

Our services are available to clients worldwide, with primary operations conducted from our London office. Service delivery times may vary based on project complexity, client cooperation, and specified requirements. We strive to maintain the highest quality standards and deliver projects within agreed timelines.

All services are provided in accordance with industry best practices and applicable laws. We reserve the right to decline projects that do not align with our values or capabilities.

Client Responsibilities and Conduct

Project Cooperation

Clients are expected to provide timely feedback, necessary content, and cooperation required for project completion. This includes responding to requests for information, attending scheduled meetings, and providing approvals within agreed timeframes.

Content and Materials

Clients are solely responsible for providing accurate, complete, and lawful content for their website. All materials provided must not infringe on third-party intellectual property rights, contain malicious code, or violate applicable laws and regulations.

Prohibited Activities

When using our services, you agree not to:

  • Engage in fraudulent, illegal, or unethical activities
  • Transmit harmful or malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use our services for spam, harassment, or unauthorized marketing
  • Violate any applicable laws, regulations, or third-party rights
  • Interfere with or disrupt our services or servers
  • Reproduce, modify, or distribute our intellectual property without permission

Payment Terms and Conditions

Payment Schedule

Payment terms will be clearly outlined in individual project proposals and service agreements. Generally, projects require a deposit upon acceptance and final payment upon project completion. Payment schedules may vary based on project scope and duration.

Accepted Payment Methods

We accept various payment methods including bank transfers, major credit cards, and digital payment platforms. Payment details and procedures will be provided in project proposals and invoices.

Late Payment Policy

Payments are due according to the schedule specified in your project agreement. Late payments may result in project suspension and additional fees. Outstanding payments beyond 30 days may result in project cancellation and legal action to recover owed amounts.

Refund Policy

Refund requests will be evaluated on a case-by-case basis. Deposits are generally non-refundable once work has commenced. Refunds for completed work are subject to a deduction covering work performed and administrative costs. No refunds will be provided after project delivery and client acceptance.

Intellectual Property Rights

Our Intellectual Property

All content, materials, designs, code, and intellectual property created by webframe.world remain our exclusive property unless otherwise specified in writing. This includes design concepts, development methodologies, proprietary tools, and any improvements to existing intellectual property.

Client Intellectual Property

You retain ownership of all content, materials, and intellectual property you provide to us for project purposes. We will not claim ownership of your existing brand materials, content, or business concepts.

Website Ownership Transfer

Upon full payment and project completion, we will transfer ownership of the final website to you. This includes all source code, design files, and documentation created specifically for your project. We may retain rights to general methodologies and non-project-specific improvements.

Portfolio Rights

We reserve the right to display your project in our portfolio, website, and marketing materials unless you provide written notice requesting otherwise. Sensitive or confidential project details will not be disclosed without your explicit permission.

Warranty and Limitations of Liability

Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We guarantee that websites will function according to specifications for a period of 30 days following project completion, excluding issues arising from third-party integrations or client modifications.

Limitation of Liability

To the maximum extent permitted by law, webframe.world shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

Force Majeure

We shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, network failures, or other unforeseeable circumstances.

Client Indemnification

You agree to indemnify and hold harmless webframe.world from any claims, damages, or expenses arising from your violation of these Terms, infringement of third-party rights, or unlawful use of our services.

Termination and Cancellation

Termination by Client

You may terminate our services at any time by providing written notice. Upon termination, you remain responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced.

Termination by webframe.world

We reserve the right to terminate services immediately if you violate these Terms, fail to make payments, or engage in activities that could damage our reputation or business. We will provide written notice of termination except in cases of serious misconduct.

Post-Termination Obligations

Upon termination, both parties will return or destroy confidential information as requested. We will provide all completed work upon receipt of final payment. Ongoing support arrangements will be discontinued unless specifically negotiated.

Privacy and Data Protection

Data Collection and Use

We collect and process personal data in accordance with applicable privacy laws, including the UK Data Protection Act 2018 and GDPR. Our data collection practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Client Data Responsibilities

Clients are responsible for ensuring they have appropriate legal basis and permissions to share personal data with us for project purposes. We recommend consulting with legal advisors regarding data protection compliance for websites and business applications.

Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution Process

Before pursuing formal legal action, we encourage clients to contact us directly to resolve disputes amicably. We are committed to addressing concerns promptly and finding mutually satisfactory solutions. If direct resolution is unsuccessful, disputes may be resolved through mediation or arbitration as agreed by both parties.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited under these Terms.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify clients of significant changes through our website, email, or other appropriate means. Changes will become effective immediately unless otherwise specified. Your continued use of our services after modifications indicates acceptance of the updated Terms.

It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree with the modified Terms, you should discontinue use of our services.

Contact Information

If you have questions about these Terms of Service, please contact us using the information below:

Company Information

webframe.world - Professional Web Design Agency

1 Canary Wharf

London E14 5AB

United Kingdom

Get in Touch

Phone: +44 20 7946 0958

Email: [email protected]

Hours:

Monday-Friday: 9:00-18:00

Saturday: 10:00-16:00

Sunday: Closed

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and webframe.world regarding the use of our services.

Last Updated: January 1, 2024